Support Services

The formula for healthy growth: Custom-tailored support services.

Foreign trade processes include stages such as continuous monitoring, customization and development. Evrim Software Support offers different levels of support to firms depending on their various needs. You too can achieve maximum benefit with minimum cost by using our software. Strengthen the immune system of the company through automated reports and facilitate your job through enhanced processes.

All of your requests will be measurable and on record.

Field visit with exclusive customer consultant.

Free-of-charge corporate trainings where necessary.

Software development cycle based on specialization.

Instant solutions.

Expert mentorship.

Share your info and take advantage of the premium package!

“High Priority” Error/Case Response Time (Hour)
“Standard” Error/Case Response Time (Hour)
Additional Development Request
Information Request Management
Online Consultancy Service of Integration Meetings
Uptime of the System (Annual)
50% Discount on Additional Software Development Right
Call Center Prioritization
Monthly/Annual Activity Report
Private Customer Representative
Remote/On-site Consulting (Weekly/Monthly)
Product Development Calendar and Detail Sharing
Person/Hour Rental Service
Emergency Person/Hour Rental
Direct Access to the Private Customer Representative

STANDART
12 Hours
24 Hours
24 Days

SILVER
6 Hours
12 Hours
16 Days
99 %
15 Hours Per Year
¼ Day Per Month

GOLD
4 Hours
8 Hours
12 Days
4 Days
¼ Day Per Month
99.8 %
30 Hours Per Year
⅓ Day Per Month

PLATINUM
3 Hours
6 Hours
7 Days
2.5 Days
½ Day Per Month
99.9 %
96 Hour Per Year
½ Day Per Month